Thank you for choosing PHERO for your shopping needs. We are excited to offer shipping to all EU countries . This Shipping Policy outlines the details of our shipping service. By making a purchase from us, you agree to adhere to the terms and conditions set forth below. Please review this policy carefully.

ZONE 1 : NETHERLANDS

Shipping costs: 5 € (FREE SHIPPING OVER 215 €)
Delivery time: 1-3 working days (shipment with DHL Parcel/ DPD).

ZONE 2: BELGIUM/FRANCE/GERMANY/DENMARK/AUSTRA/POLAND

Shipping costs: 8 € ((FREE SHIPPING OVER 215 €) Shipment with DHL Parcel, DPD or PostNL abroad.* Please be aware that in case of return, cost of shipping and return will be deducted from your amount.

ZONE 3: REST EU COUNTRIES

Shipping costs: 16 € Shipment with DHL Parcel, DPD or PostNL abroad.

* Please be aware that in case of return, cost of shipping and return will be deducted from your amount.

Can I track my order?

Your order will be packaged and sent out as soon as possible. As soon as it has been picked up by the freight company we will activate your parcel number, after which you will receive another email that includes the tracking link. It can take up to 48 hours for the tracking link to be activated. If you do not receive a tracking link, please contact us at info@shopphero.com.

Which delivery option do we offer?

We offer various shipping options based on your location and the products you’ve ordered. Shipping methods and estimated delivery times will be displayed during the checkout process. Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather, customs delays, and carrier issues.

Where do we ship?

We currently ship to all EU countries.

How much does shipping cost?

We offer international shipping to all EU countries.  International shipping times may vary depending on the destination country and customs procedures.

Shipping cost will be estimated at checkout!

What happens if I do not collect my parcel?

In the event that your products are returned to us due to a failure to pick up your package, we will have to charge a fee of 30 Euros. This covers the shipping to and from you, as well as handling and restocking of the products. The fee will be deducted from your refund.

* PLease keep in mind that the customer is also responsible for entering the correct shipping address. WE do not cover the cost of lost or stolen packages. 

What happens if my package or my products arrive damaged?

If you think your order is damaged or faulty please reach out to info@shopphero.com with your order number, photographs and a description detailing the issue. As soon as we have received the pictures and description, we will process your request.

Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact our customer service team at info@shopphero.com.

By placing an order with PHERO, you acknowledge that you have read, understood, and agreed to abide by this Shipping Policy.